This Service Contract Agreement (hereinafter referred to as the “Agreement”) is entered into by the signing of this Agreement by the Customer (the “Effective Date”), by and between HR Global Solutions, (hereinafter referred to as the “Service Provider”) and the signatory of this agreement, (hereinafter referred to as the “Customer”) (collectively referred to as the “Parties”).

This Service Contract Agreement (hereinafter referred to as the “Agreement”) is entered into by the signing of this Agreement by the Customer (the “Effective Date”), by and between HR Global Solutions, (hereinafter referred to as the “Service Provider”) and the signatory of this agreement, (hereinafter referred to as the “Customer”) (collectively referred to as the “Parties”).

• During the period of this Agreement, the Service Provider shall have the responsibility to provide HR and Safety phone advice for your business (hereinafter referred to as “Services”)
  

• HR Phone Assist is designed to provide employers with first level phone support relating to  human resources, workplace relations and workplace safety matters.

• Customer is entitled to receive phone advice during the operational hours and days stipulated in this agreement.

• HR Phone Assist is provided for 20 minutes per issue and call unless otherwise agreed to by the Service Provider

• (Price: $305.00 per calendar month plus GST or $3,660.00 annually plus GST)

• During the period of this Agreement, the Service Provider shall have the responsibility to provide general comment only phone advice for your business (hereinafter referred to as “Services”)

• Employment Legal Advice Hotline is designed to provide employers with first level phone support relating to human resources, workplace relations and workplace safety matters.

• Customer is entitled to receive phone advice during the operational hours and days stipulated in this agreement.

• Employment Legal Advice Hotline is provided for 15 minutes per issue and call unless otherwise agreed to by the Service Provider

(Price: $275.00 per calendar month plus GST or $3,300 annually plus GST)

• During the period of this Agreement, the Service Provider shall have the responsibility to provide direct access the fully integrated HR online solutions for your business (hereinafter referred to as “Services”)

• HR Online Solutions is designed to provide employers with HR policies, procedures, onboarding, paper forms and PDF files relating to  human resources, workplace relations and workplace safety matters.

• Customer is entitled to receive updates to the HR policies, procedures, onboarding, paper forms and PDF files at not cost during the terms of this Agreement.

• During the period of this Agreement, the Service Provider shall have the responsibility to perform and provide the following services (hereinafter referred to as “Services”):

Contracts of Employment

• Casual Employment Agreement

• Full Time or Part Time Employee Employment Agreement

• Full and Part Time Fixed Term Contract

• Contractor-Agreement-Checklist

HR Letters and Checklists

• HR-Letter - Agreement to Annual Leave in Advance

• HR-Letter - Letter to Employee Concerning Incapacity

• HR-Letter - Responding to a request for flexible working arrangements

• HR-Letter - First or Second Warning

• HR-Letter - Letter of Suspension Serious Misconduct

• HR-Letter - Garden Leave Letter

• HR-Letter - Redundancy Letter

• HR-Letter - Letter of Termination of Employment With Notice

• HR-Letter - Letter of an unsuccessful probation period

• HR-Letter - Letter of a successful probation period

• HR-Letter - Letter of refusal of extension of parental leave

• HR-Letter - Letter of approval of extension of parental leave

• HR-Letter - Agreement To Cash Out Annual Leave

• HR-Letter - Direction to take excessive annual leave

• HR-Letter - Notice of requirement to take annual leave for purpose of close down

• HR-Letter - Hours of work agreement or variation – full-time employees

• HR-Letter - Hours of work agreement or variation - part time employees

• HR-Letter - Written warning for Continued Performance Issues

• HR-Letter - Invitation to attend meeting to discuss performance improvement plan

• HR Checklist - Managing Underperformance Checklist

• HR Checklist - Probationary Employee Review Checklist

• HR-Letter - Show Cause Letter Refusal to follow Company Policy and Chief Health Officers Direction

• HR-Letter -Termination of Employment (Summary Dismissal – Serious Misconduct)

• HR-Letter - Letter of Termination Refusal to follow Company Policy and Chief Health Officers Direction

• HR-Procedure - Fitness to Work Assessments

• HR-Letter - Invitation to attend a disciplinary meeting about potential serious misconduct v1.0

• HR-Letter - Letter of final warning

• HR Sign - Designated Smoking Area Rules

HR Policies

• Code of Conduct and Ethics

• HR-Policy - Acceptable use of IT Facilities Policy

• HR-Policy - Bring Your Own Device Policy

• HR-Policy - Data and Privacy Policy

• HR-Policy - Dress Code Policy

• HR-Policy - Drug and Alcohol Testing Policy

• HR-Policy - Employee Attendance Policy

• HR-Policy - Employee Complaints and Grievances Policy

• HR-Policy - Employee Disciplinary Policy

• HR-Policy - Employee Performance, Development and Recognition Policy

• HR-Policy - Employee permitted worker scheme Policy

• HR-Policy - Employee Time & Attendance Sign In and Out Policy

• HR-Policy - Employees Duties and Responsibilities

• HR-Policy - Equal Employment Opportunity

• HR-Policy - Ethical Sourcing Policy

• HR-Policy - Exposure To Coronavirus Policy

• HR-Policy - Freedom of Association Rights to Collective Bargaining

• HR-Policy - Human Rights Policy

• HR-Policy - Indigenous Peoples Policy

• HR-Policy - Induction and Training Policy and Checklist Policy

• HR-Policy - Leave Policy

• HR-Policy - Modern Slavery And Child Labour Policy

• HR-Policy - Motor Vehicle and Driver Management Policy

• HR-Policy - Overtime and Fatigue Management Policy and Procedure

• HR-Policy - Pandemic Contingency Plan Policy

• HR-Policy - Policy Development and Review Policy

• HR-Policy - Probationary Period Policy

• HR-Policy - Resignation And Retirement Policy

• HR-Policy - Social Compliance Policy

• HR-Policy - Social Media Policy

• HR-Policy - Victoria COVID-19 Vaccination Policy

• HR-Policy - Whistleblower Policy

• HR-Policy - Working From Home Policy

• HR-Policy - Workplace Discrimination and Harassment Policy

• HR-Policy - Workplace Face Coverings Policy

• HR-Policy - Workplace Rehabilitation Policy and Procedures

OHS Policies

• OHS Policy - Extreme Environmental Conditions Policy v1.0

• OHS Policy - Extreme Environmental Conditions Policy

• OHS Policy - Risk Management Policy

• OHS Policy - Work Health Safety Wellbeing Policy

• OHS-Policy - Safe Working Method Statement Policy

• OHS-Policy - OHS-Policy - Work Health and Safety Policy

OHS Procedures

• OHS-Procedure - Accident, Incident and Hazard Reporting and Investigation Procedures

• OHS-Procedure - Air Pollution

• OHS-Procedure - Chemical Management Procedure

• OHS-Procedure - Drug and Alcohol Testing Procedure

• OHS-Procedure - Fitness for Work Plan and Procedure

• OHS-Procedure - Incident Report Form

• OHS-Procedure - Infection Control Airborne Virus Universal Precautions

• OHS-Procedure - Infection Control Blood Borne Virus Universal Precautions

• OHS-Procedure - OHS Work Permits and Restricted Access Procedure v1.0

• OHS-Procedure - Reasonable Suspicion Procedure

• OHS-Procedure - Risk Management Procedure

• OHS-Procedure - Spill Response Procedure

• OHS-Procedure - Traffic Management Plan Procedure

• OHS-Procedure - Waste Management Procedure

• OHS-Procedure - Working Alone Communication Plan

• OHS-Procedure - Working Alone Procedure

Government Documents

• Document - Casual Employment Information Statement

• Document - Employer Injury Claim Report

• Document - Employment Separation Certificate

• Document - Super Standard Choice Form

•  Document -Fair Work Information Statement

• Document -TFN Declaration

(Price: $375.00 per calendar month plus GST or $4,500 annually plus GST)

Access to HR Online Solutions is assisted by calling Phone Assist (1300 46 47 47). The Phone Assist is supported during the following days and operational hours:

• Monday-Friday 7am–7pm

• National Public holidays are excluded from this service being provided

The Parties agree that the invoiced amounts must be paid within 5 days after the Client receives the invoice.

• This Agreement shall be effective on the date of signing this Agreement (hereinafter referred to as the “Effective Date”) and will end on 12 months after the signing of this Agreement.
  

• At the end of the term of the Agreement, it will automatically renew for a new term, subject to the terms and conditions reflected in the Termination clause of this Agreement

This Agreement may be terminated in the event that any of the following occurs:

1. Immediately in the event that one of the Parties breaches this Agreement.

2. At any given time by providing written notice to the other party 21 days prior to terminating the Agreement.

The Parties agree that this is a non-exclusive agreement and that the Parties are regarded as independent contractors.

• The Parties agree that any amendments made to this Agreement must be in writing, where they must be signed by both Parties to this Agreement.
  

• Accordingly, any amendments made by the Parties will be applied to this Agreement.

The Parties are not entitled to assign the responsibilities that they have under this Agreement to anyone else, unless both Parties agree to the assignment and provide such agreement in writing.

This Agreement contains the entire agreement and understanding among the Parties to it with respect to its subject matter, and supersedes all prior agreements, understandings, inducements and conditions, express or implied, oral or written, of any nature whatsoever with respect to its subject matter. The express terms of the Agreement control and supersede any course of performance and/or usage of the trade inconsistent with any of its terms.

In the event that any provision of this Agreement is found to be void and unenforceable by a court of competent jurisdiction, then the remaining provisions will remain in force in accordance with the Parties’ intention.

This Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Australia.

Any dispute or difference whatsoever arising out of, or in connection with, this Agreement shall be submitted to arbitration/mediation/negotiation (circle one) in accordance with, and subject to the laws of Commonwealth of Australia.

Phone advice provided through HR Phone Assist is general only and it does not constitute legal advice and should not be relied upon as such. HR Global Solutions provides no warranty as to its accuracy, reliability or completeness. Before taking any course of action related to any advice provided  you should make your own inquiries and seek independent advice (including the appropriate legal advice) on whether it is suitable for your circumstances.

Legal advice is the advice that a lawyer provides to you about your specific legal matter based on their expertise and experience, such as advising what the legal outcome of a situation might be; recommending that you take certain steps or advising you to refrain from doing something. The initial advice is also offered based on the information provided by you at the time of the call, which may not reflect all the required information or events that may have changed or altered by time or not provided during the initial phone call. Legal advice includes the informal, initial contact you make with a lawyer (such as on our Legal Advice Hotline), as well as advice provided should you become a client.

Prior to becoming a client, the advice provided by this service “Employment Legal Advice Hotline” is in the nature of general comment only and does not give rise to a solicitor/client relationship. However, once you have signed a client agreement or fulfilled other legal requirements, the advice you receive is more formal and is provided as part of your contract with your lawyer.

This template is not intended to be and should not be used as a substitute for taking legal advice in any specific situation or in relation to any legal issue either expressly or impliedly stated within this template. This template is published as a general guide to the law only. Neither HRGS nor any of their respective employees or agents is responsible for any error or omission or any action taken by any person on the basis of information contained within this template.

No part of this template may be reproduced, stored in a retrieval system or transmitted in any form by any means howsoever determined without the prior permission of the copyright owner. Enquiries should be made directly to HRGS.

Every effort has been made to ensure that this template is free from error or omission and HRGS, or any of their respective employees or agents, shall not accept responsibility for injury, loss or damage occasioned to any person acting or refraining from action as a result of any material within this template whether or not such injury, loss or damage may be in any way caused as a result of any negligent act or omission, breach of any duty or default by HRGS, or any of their respective employees or agents.

The Parties hereby agree to the terms and conditions set forth in this Agreement and such is demonstrated by their signatures below